Refund & Returns Policy

Effective date: November 11, 2026

All HTUO-SCRIPTS products are digital files delivered instantly. There is nothing physical to return or ship back. This policy explains when a refund or replacement is available and how to request one.

1. No physical returns

We do not sell physical goods. “Return” in this policy means a cancellation of a digital order and revocation of the associated download entitlement, not the shipment of an item.

2. Digital content and the withdrawal right

Where consumer law gives you a 14-day right of withdrawal, you expressly consent at checkout to immediate delivery of the digital content and acknowledge that the withdrawal right is lost once delivery begins. We ask you to read the product title, specifications and preview carefully before buying. This does not affect your rights where a product is defective, mis-described or never delivered, nor any mandatory consumer guarantee that cannot be waived.

3. When we refund

We will refund the full purchase price, or provide a replacement file and store credit where you prefer, in the following cases:

The download files are corrupt, empty, password-protected in error, or cannot be opened.
The files delivered differ materially from the specifications on the product page.
The download never became available and our support team cannot restore access within 48 hours of your report.
You were charged more than once for the same order, or a charge was made without authorisation.
A bundle is missing a file listed in its specifications table.

4. When we do not refund

Once working files have been delivered, we do not refund for a change of mind, a mistaken purchase where the title was clearly shown, incompatible software on your device, a dislike of the creative content, or a failure to read the license scope. We also do not refund orders where we reasonably detect abuse of the refund process or bulk redistribution of files.

5. How to request a refund

Email HaiTuoKuaJingKeJi006@outlook.com within 14 days of purchase with the subject line “Refund Request” and include your order number, the email used at checkout, the product name and a short description of the problem. For file faults, attach a screenshot or the error message. We may ask you to confirm that downloaded copies will be deleted. We normally reply within two business days and aim to resolve requests within seven business days.

6. How refunds are paid

Approved refunds are returned to the original payment method for the full purchase price. Bank or card processing can take 5 to 15 business days depending on the provider. If the original method can no longer be used, we will offer store credit or an alternative method after identity verification. We do not charge a restocking or administration fee.

7. Sale items and bundles

Discounted products and sale prices are covered by this policy on the same basis as full-price products. For a bundle, a fault in one file normally results in a replacement of that file or a partial refund proportionate to the affected component; a full refund applies where the bundle as a whole is unusable.

8. Chargebacks

Please contact us before opening a chargeback. We would rather fix the problem directly. An unnotified chargeback may result in suspension of download access while the dispute is reviewed.

9. Related policies

Delivery timing and re-download rules are covered in the Digital Delivery Policy. Usage rights after a refund are covered in the Script License Terms.

Contact us. Questions about this document can be sent to HaiTuoKuaJingKeJi006@outlook.com or through our Support page.